Beyond connecting
About our Client
Our client is one of the largest C2C & B2C e-commerce platform in the world, who is made up of virtual stores owned by individuals or companies. We are looking for the CX centric Native & Non-native Japanese speakers to join our team located in Kuala Lumpur, Malaysia.
About the Role
Handling all inbound calls & chat pertaining to general enquiries, feedbacks and other raising issue related to the seller and buyer.
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Requirements
Fresh graduates are welcomed to apply, training will be provided.
Required language(s): Mandarin & English (fluent spoken English will be an added advantage).
Minimum 1 year of working experience in the service industry will be an added advantage for this position.
Applicant must be willing to work on rotational shifts ( where applicable).
Perks
5 working days in a week.
Work from home rotational basis.
Equipment Provided.
EPF & SOCSO.
Sick leave & Annual leave.
Quarterly staff recognition and appreciation.
Great career progression.
Internal job program (IJP) .
Other Facilities
Rest & relax area (pool & foosball table, etc.)
Gym and shower facilities.
Monthly fun and exciting staff activities. (Pool, football & bowling competition, treasure hunt, etc).
We hire from across the globe so there is an opportunity to interact with people from difficult cultures and ethnicity ( Europe, Asia Pacific, etc).
Hiring process (Online only)
Online Assessment
Initial Interview
Final Interview